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Hello and Welcome to Hospitality Property School.

If you are the owner or manager of an independent hotel, resort, inn or bed & breakfast and have asked yourself any of these questions:

  • “How can I get more guests?”
  •  “How can I organize my business so I don’t have to be onsite 24/7?”
  • “How can I find and keep the right employees?”
  •  “How does my hospitality property compare to my competition?

Then the Hospitality Property School is the right place for you.

Jun 12, 2018

Hospitality Property School Group offers strategies to assist hotels, resorts, inns and bed & breakfasts grow their patronage & profit.

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Welcome to another edition of Hospitality Property School.


I am your instructor, Gerry MacPherson and today I am excited to be talking about the Hospitality Property School Group.

But before I begin, if have just stumbled on to this podcast for the first time and you don’t know who we are, let me tell you.

We are travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience.

This knowledge has given us at Keystone HDC the unique insight into the wants, needs, and requirements of the individual and group travellers, as well as the wants, needs and requirements of property owners and their employees.

Our aim, with these weekly podcasts, is to impart our expertise to owners and managers of hospitality properties.

Some of the topics that we have covered in past podcasts have included:

• Organizational Structure
• Employee Development
• Hospitality Property Challenges
• Customer Service
• Revenue Management
• Marketing
• Social Media

And we have no intention of stopping.

We will continue to offer strategies to help you increase your patronage and profit while keeping your properties individual integrity.

And you never have to worry about taking notes when listening to these podcasts as all the key points and suggestions for each episode will be included in show notes on


We want to make it easy for you to be able to benefit from our knowledge.

As I had mentioned at the beginning of this podcast, we are getting ready to make a huge announcement that we know will have a huge benefit to hospitality properties worldwide.

Your hospitality property can have the same success as Hilton, Marriott or Four Seasons. As successful as chains are today, they all started as one property. Stay until the end and I’ll tell you how.


Continue reading to find out more...



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