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Hello and Welcome to Hospitality Property School.

If you are the owner or manager of an independent hotel, resort, inn or bed & breakfast and have asked yourself any of these questions:

  • “How can I get more guests?”
  •  “How can I organize my business so I don’t have to be onsite 24/7?”
  • “How can I find and keep the right employees?”
  •  “How does my hospitality property compare to my competition?

Then the Hospitality Property School is the right place for you.

Feb 12, 2017

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Have you ever wondered about what amenities your competition offers that your guests would love?


Today, I am going to be talking about amenities that will improve your guest experience.

I want to share some of our favourites with you.

Traditional tourist demands have changed and for that reason, hospitality properties need to improve what they offer to guests by providing free WiFi.

Other reasons to have free WiFi are:

  • It is an opportunity to collect your guest's data
  • It is inexpensive to set up
  • You're meeting your guest’s expectations
  • Free WiFi is now available on public and private transport, in city centres, libraries, hotels, restaurants, pubs and even churches.

A Sound Sleeping Experience

The bottom line for most room rentals is so your guests can have a place to sleep, so why not make that experience a memorable one.


These are things that we have found properties have invested in to make this happen:

  • All rooms have airport-grade windows (especially if located near an Airport, highway, high pedestrian traffic areas)
  • Complimentary soft slippers, (your properties brand colour, if possible, with name or logo and non-slip soles)
  • Bathrobe(s)
  • Speaking of Towels (a good size bath, 2 hand towels, and a face cloth per person) the extra hand towel if for the ladies and sometimes men who need them to dry their hair.
  • Choice of soft and firm hypoallergenic pillows
  • Bed linens with minimum 300 or more thread count. 3 things to look for are;

o if it's Egyptian cotton
o where it's woven
o the thread count (buyer beware tip: A complete sheet set with a high thread count for $100 or less is probably not the bargain you think it is)

  • Sleep Masks
  • Earplugs
  • A mattress that is responsive to your body (the type of mattresses you use is quite often a personal preference but if you go with mattresses similar to or from firms like the Simmons or Sealy, you should be fine. In the first and third quarter mattresses should be flipped end to end. In the second and fourth quarter, mattresses should be flipped side to side.


Continue reading to find out more...


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