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Hello and Welcome to Hospitality Property School.

If you are the owner or manager of an independent hotel, resort, inn or bed & breakfast and have asked yourself any of these questions:

  • “How can I get more guests?”
  •  “How can I organize my business so I don’t have to be onsite 24/7?”
  • “How can I find and keep the right employees?”
  •  “How does my hospitality property compare to my competition?

Then the Hospitality Property School is the right place for you.

Jan 22, 2019

What are some ways I can consistently give my guests a great experience at my bed and breakfast?

Today, I am going to look at ways to maintain your bed and breakfasts standards.

Welcome to another edition of Hospitality Property School.

I am your instructor, Gerry MacPherson.

  

Using checklists are about the most foolproof way to guarantee consistency of service in your bed and breakfast and it is these checklists that will become the bases for your operations manual.

 

I have talked about your operations manual in a past edition but if you would like a refresher, you can find it at

KeystoneHospitalityDevelopment.com/KHDC113

 

Let me share with you a few ideas you could implement in your bed and breakfast.

 

When checking and cleaning a guest room this is the type of checklist I would use.

 

 

  1. The main guest bedroom: 

dust; change sheets; make the bed; empty trash cans; check under beds, in drawers, and behind curtains for anything left by previous guests; vacuum; note anything broken; reset the thermostat

 

 

  1. Check guest bedroom amenities: 

replace glassware (and by this, I don’t mean just one clean ) and beverage coasters, place the TV and DVD remotes on the nightstand, guest welcome note or letter

 

 

  1. Add the finishing guest bedroom touches: 

check clock radio to be sure the time is set correctly and the alarm is turned off, check the volume on the radio and/or TV, adjust all blinds to the same level, display current magazines, add fresh candy to a dish, stage guest book with pen

 

 

  1. Clean guest bathroom: 

dust; vacuum; mop; clean shower, toilet, mirrors, and vanity; empty trash cans

 

 

  1. Check guest bathroom amenities: 

replace bath, hand, and face towels; replace bath mat; stock basics such as soap, shampoo, conditioner, lotion, toilet paper, tissue, and fresh glassware

 

Continue reading to find out more...

 

TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY CONSULTING:

https://keystonehospitalitydevelopment.com/KHDC131

 

And don’t forget to join the “6 Day Challenge” here:

https://keystonehospitalitydevelopment.com/6-day-challenge-log-in-here/

 

RESOURCES & LINKS MENTIONED IN THIS EPISODE:

Get your own copy of the

Guest room, breakfast setup and phone reservation checklists

http://keystonehospitalitydevelopment.com/guest-room-breakfast-setup-phone-reservation-checklists.

 

The American Country Inn and Bed & Breakfast Cookbook

http://keystonehospitalitydevelopment.com/The-American-Country-Inn-and-Bed-Breakfast-Cookbook

 

The Keystone HDC Training Tutorials

https://courses.keystonehospitalitydevelopment.com/

 

Join our community in “The Hospitality Property School Group” –Check it Out for One Full Week for Only $1

http://keystonehospitalitydevelopment.com/membership-site

 

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TWEET THIS VIDEO:

Bed and Breakfast Checklists @KeystoneHDC

https://youtu.be/QsR6VLcBbis

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Twitter: https://twitter.com/KeystoneHDC

Linkedin: https://www.linkedin.com/company/keystone-hospitality-development

 

Listen to The Hospitality Property School Podcast here:

https://keystonehospitalitydevelopment.com/itunes-podcast

 

YouTube

https://youtu.be/QsR6VLcBbis