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Hello and Welcome to Hospitality Property School.

If you are the owner or manager of an independent hotel, resort, inn or bed & breakfast and have asked yourself any of these questions:

  • “How can I get more guests?”
  •  “How can I organize my business so I don’t have to be onsite 24/7?”
  • “How can I find and keep the right employees?”
  •  “How does my hospitality property compare to my competition?

Then the Hospitality Property School is the right place for you.

Jun 18, 2019


Is your hotel, resort, inn or bed & breakfast consuming and wasting resources? If so, you’re losing money.

I’m going to show you how you can turn that around.

Without an environmental program in place, hospitality properties are falling behind the times and may be losing business from customers who book using this...

Jun 11, 2019

Are you happy if your hotel, resort, inn or bed and breakfast is doing so-so?

A sure-fire way to help your business grow is to train your employees and I’m going to show you how.


Training can improve employee morale, business performance, help increase your profits and if you have a properly organized system, you...

Jun 4, 2019

Many hospitality properties collapse simply because they failed to set up good business operations manual.


It doesn’t matter the size of your property, a good operations manual will reduce human error and inform everyone precisely what they need to do, who they are responsible to and who they are responsible for. It...

May 28, 2019

Things can change so fast and you have to be able to roll with the punches.


If you have been a follower of the Keystone HDC or the Hospitality Property School podcasts, you might have noticed that we didn’t have a post or a podcast last week.


I am responsible for those aspects of the company and I had a medical...

May 14, 2019

What gives me the right to tell you how your property should be run? Stay with me and I will tell you.


Welcome to another edition of Hospitality Property School.

I am your instructor, Gerry MacPherson.


Since the founding of Keystone Hospitality Development Consulting in 2012, I have been asked many times about...