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Hello and Welcome to Hospitality Property School.

If you are the owner or manager of an independent hotel, resort, inn or bed & breakfast and have asked yourself any of these questions:

  • “How can I get more guests?”
  •  “How can I organize my business so I don’t have to be onsite 24/7?”
  • “How can I find and keep the right employees?”
  •  “How does my hospitality property compare to my competition?

Then the Hospitality Property School is the right place for you.

Sep 25, 2018

Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast. 

Any business can offer good or basic customer service but what do your guests expect and how can you fulfil their expectations?

Give me a few minutes – and I’ll share with you...


Sep 18, 2018

Let me ask you something.

“Do you have a small property, just a couple of employees but you seem to be doing most of the work?”

or 

“Do you have a property running on a shoestring budget, with limited employees that are overworked?”

or 

“Are you so busy that you cannot find the time to think about additional...


Sep 10, 2018

So how do you find Great Employees? Employees that share your philosophy. Follow your operations manual. Will care about your guests? Are willing to bend over backwards when offering service? And have great attention to detail. In this episode, I will tell you how.


Sep 4, 2018

In this edition, I am going to share how to set up an operations manual so your hospitality property will run like a well-oiled machine.

https://keystonehospitalitydevelopment.com/6-day-challenge-log-in-here/

Log in here to see what exclusive hospitality professionals are using

 

This will be based on the best practices...