Sep 25, 2018
Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast.
Any business can offer good or basic customer service but what do your guests expect and how can you fulfil their expectations?
Give me a few minutes – and I’ll share with you...
Sep 18, 2018
Let me ask you something.
“Do you have a small property, just a couple of employees but you seem to be doing most of the work?”
“Do you have a property running on a shoestring budget, with limited employees that are overworked?”
“Are you so busy that you cannot find the time to think about additional...
Sep 10, 2018
So how do you find Great Employees? Employees that share your philosophy. Follow your operations manual. Will care about your guests? Are willing to bend over backwards when offering service? And have great attention to detail. In this episode, I will tell you how.
Sep 4, 2018
In this edition, I am going to share how to set up an operations manual so your hospitality property will run like a well-oiled machine.
Log in here to see what exclusive hospitality professionals are using
This will be based on the best practices...