Oct 16, 2018
Oct 8, 2018
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Oct 2, 2018
In our last episode, I asked “Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast.”
Today my question is “How do you know if your customer service is working”
I am going to explain how you can find out.
Sep 25, 2018
Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast.
Any business can offer good or basic customer service but what do your guests expect and how can you fulfil their expectations?
Give me a few minutes – and I’ll share with you...
Sep 18, 2018
Let me ask you something.
“Do you have a small property, just a couple of employees but you seem to be doing most of the work?”
“Do you have a property running on a shoestring budget, with limited employees that are overworked?”
“Are you so busy that you cannot find the time to think about additional...