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Hello and Welcome to Hospitality Property School.

If you are the owner or manager of an independent hotel, resort, inn or bed & breakfast and have asked yourself any of these questions:

  • “How can I get more guests?”
  •  “How can I organize my business so I don’t have to be onsite 24/7?”
  • “How can I find and keep the right employees?”
  •  “How does my hospitality property compare to my competition?

Then the Hospitality Property School is the right place for you.

Oct 16, 2018

Creating a successful blog for your property, your hotel, resort, inn or bed and breakfast will build trust with your audience, increase your bookings, customer base & profit.

I am going to share with you 16 reasons why you should start a blog, a few things for you to get started and some of the initial mistakes new...


Oct 8, 2018

Are you ready to leap in front of your competition?

 

Do you realize the power of content marketing but are not quite sure what to do?

 

If that is the case, then this episode is for you.

 

https://keystonehospitalitydevelopment.com/6-day-challenge-log-in-here/

Log in here to see what exclusive hospitality professionals...


Oct 2, 2018

In our last episode, I asked “Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast.”

Today my question is “How do you know if your customer service is working”

I am going to explain how you can find out.

 


Sep 25, 2018

Do you think the quality of your customer service is important for your hospitality property? Your hotel, resort, inn or bed and breakfast. 

Any business can offer good or basic customer service but what do your guests expect and how can you fulfil their expectations?

Give me a few minutes – and I’ll share with you...


Sep 18, 2018

Let me ask you something.

“Do you have a small property, just a couple of employees but you seem to be doing most of the work?”

or 

“Do you have a property running on a shoestring budget, with limited employees that are overworked?”

or 

“Are you so busy that you cannot find the time to think about additional...